Customizable Resident Surveys

Understanding resident needs is key to reducing turnover and improving satisfaction. Bloom provides operators with customizable surveys that can be deployed at critical touchpoints, such as move-in, pre or post-maintenance, and pre-renewal periods. These surveys allow property teams to gather real-time feedback, address concerns proactively, and make data-driven improvements to the resident experience. By creating an open feedback loop, operators can increase engagement, prevent negative reviews, and foster a stronger sense of community.

Resident-Led Inspections

Beyond measuring satisfaction, these surveys also serve as a tool for surfacing potential maintenance issues early. Residents can be prompted to complete simple checks on key systems, such as HVAC units, plumbing, or appliances, helping property teams get ahead of maintenance concerns before they become costly problems. In return for completing these quick assessments, residents can be rewarded, reinforcing engagement and encouraging proactive participation. This resident-led inspection model improves visibility into unit conditions, reducing unexpected repairs, and enhancing operational efficiency while making residents feel like valued partners in the property’s success.

Homeownership Education

Additionally, these surveys and challenges provide valuable homeownership education, helping residents build essential maintenance skills they can carry into future homeownership. By learning how to recognize and address minor issues—such as changing air filters, checking for leaks, or maintaining appliances—residents gain confidence in managing a home. This hands-on experience sets them on a stronger financial and educational path toward homeownership, making Bloom not just a rental solution but a stepping stone to long-term housing stability.